24x7 support to run your business efficiently

Around-the-clock support

Our Helpdesk is staffed around the clock with certified IT and network professionals who are available to solve your problems urgently and effectively.

Outsourced Helpdesk

Concordus can provide a full or part-time outsourced helpdesk service, application support center or service desk for your own employees or organizational needs. Free up valuable resources with our outsourced Helpdesk services.

Helpdesk services

24x7 coverage

Certified and tenure staff available 24x7 to suit your business needs

Online live support chat capabilities

Online live chat and email support helping in understanding, communicating, monitoring and resolving your tickets.

Multi-technology support

Servers, Cloud (Azure, AWS, hybrid), Storage, Firewall, Digital Security etc.

Certified resources

Network and IT professionals supported by a Project Manager to ensure smooth operations.

Custom response requirements

Utilize our tiered plans or create a custom plan to suit your requirements and budget.

Utilize PSA and Trouble ticketing for management & reporting

From raising tickets, to updating ticket status to assigning tickets. All-in-one solution available for the ticket reporting and tracking.

Packed with benefits

Fill out the answers below to determine what you might need for your helpdesk.

Access to a certified,
US and India-based Helpdesk
technical team.

Contact rate

24x7 coverage
capability and real-time
monitoring of your

support channels

online live support chat
Trouble Ticketing

Contact rate

Web based
incident reporting and
status tools for end users

Content should be a journey. It should hit users at all the stages: awareness, consideration, and decision. If your content doesn’t continue to inform and be relevant, users will get turned off. A pipeline is only as good as the quality and readiness of leads.

Andrew Bichel
Founder, Marketing

Get in touch

Not quite sold yet? Please get in touch and let’s talk about your requirements.